1. Information We Collect
We collect information you provide directly to us, such as when you create an account, use our
messaging automation services, or contact support. This may include:
- Name, email address, phone number, and company information
- Account credentials and billing information
- Message content and campaign data
- Contact lists and recipient information
- Usage data and analytics
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our messaging automation services
- Process transactions and send related information
- Send technical notices, updates, and support messages
- Respond to your comments and questions
- Monitor and analyze trends, usage, and activities
- Detect, prevent, and address technical issues or fraud
3. Data Sharing and Disclosure
We do not sell your personal information. We may share information with:
- Meta Platforms (WhatsApp): To facilitate WhatsApp Business API integration,
limited data is shared as required by Meta's platform policies.
- Service providers: Third-party vendors who help us operate our platform
(payment processors, cloud hosting, analytics).
- Legal requirements: When required by law or to protect rights and safety.
4. WhatsApp & Meta Data Handling
When you use our WhatsApp integration:
- Message content is processed according to WhatsApp Business API requirements
- Phone numbers and message metadata may be shared with Meta for delivery and compliance
- You are responsible for obtaining proper consent from your contacts
- We retain message data only as necessary to provide our services
5. Data Security
We implement appropriate technical and organizational measures to protect your information,
including encryption, access controls, and regular security assessments. However, no method of
transmission over the Internet is 100% secure.
6. Data Retention
We retain your information for as long as your account is active or as needed to provide
services. You may request deletion of your account and associated data by contacting support.
7. Your Rights
Depending on your location, you may have rights regarding your personal data, including:
- Access to your personal information
- Correction of inaccurate data
- Deletion of your data
- Restriction or objection to processing
- Data portability
To exercise these rights, please contact us at privacy@esymsg.com.
8. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure
appropriate safeguards are in place for such transfers.
9. Children's Privacy
Our services are not directed to individuals under 18. We do not knowingly collect personal
information from children.
10. Changes to Privacy Policy
We may update this privacy policy from time to time. We will notify you of any material changes
by posting the new policy and updating the "Last updated" date.
11. Contact Us
If you have questions about this privacy policy, please contact us at:
Email: privacy@esymsg.com
Address: EsyMsg, [Your Company Address]
Last updated: March 2026